At Outlet Little Gents Set Store, we combine timeless style with modern convenience in our shipping and returns processes, just as we do in our premium children’s collections. Below you’ll find all the details to ensure a seamless experience with your order.

Shipping Information

Order Processing

We take 1-2 business days to process your order before dispatch. During peak seasons, processing may take slightly longer.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking
  • Free Shipping (for orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note for International Customers: We ship worldwide except to certain Asian and remote regions. Please be aware that customs fees are the responsibility of the recipient and are non-refundable.

Returns & Exchanges

We accept returns within 15 days of delivery for most items in their original condition with tags attached. Please review our eligibility requirements below.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items unless they are faulty:

  • Nightwear & Underwear
  • Boxer Shorts

Additionally, personalised items cannot be returned.

Eligibility Requirements

  • Items must be unworn, unwashed, and in original packaging
  • All tags must be intact
  • Proof of purchase required

The Returns Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below for efficiency.
  2. Await Authorization: Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Securely: Include the original packing slip and write the RMA number clearly on the outside of the package.
  4. Ship Your Return: Send the package to our Birmingham address using a tracked service. Original shipping fees are non-refundable.

Exchange Process

For exchanges of size or colour on items like our Dungarees or Casual Outfits:

  1. Follow the standard returns process above
  2. Clearly state your desired replacement item in your return request
  3. We’ll ship your new item once we receive the original
  4. Price differences will be charged/refunded as applicable

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 3-10 business days depending on your financial institution

For exchanges, your new item will be dispatched within 2 business days of approval.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.

International Returns

For our international customers:

  • Customs fees are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges
  • Return shipping times vary by destination

Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Little Gents Customer Service,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

• [Product Name] (e.g., Navy Dungarees)
• Size: [Original Size]
• Reason for return: [Please specify]

For exchanges, I would like:
• [New Product Name/Size/Colour]

My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits only]

Please advise next steps at your earliest convenience.

Kind regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Information

For any shipping or returns-related inquiries, please contact our customer service team:

  • Email: [email protected]
  • Address: Outlet Little Gents Set Store, 84 Dawlish Rd, Birmingham, GB B6J 7DC

We appreciate your trust in Outlet Little Gents Set Store and are committed to resolving any concerns with the same attention to detail we apply to our collections of premium children’s wear.